Mortgage Payment Help

Experiencing Financial Difficulties?

Do you need help with your mortgage payments? We understand that many people are dealing with life and financial challenges right now like divorce, job loss or overextended credit. Reach out to us when challenges first arise so that we can help.

  • Our goal is to help you keep your home: If you think you might fall behind on your payments or have already missed a payment, our specialists will work with you to determine your eligibility for one or more potential solutions, including:
    • Temporary Payment Plan
    • Loan Modification
    • Refinancing
    • Deed-in-Lieu of Foreclosure
  • Call Us for Assistance: 1-800-488-0053 or 1-800-488-0062
  • Be prepared: Fax or mail the following documents so we can better assist you.
    • A brief explanation of your hardship and financial circumstances warranting assistance
    • A financial worksheet with details of all your income, expenses, assets and liabilities
    • Proof of all household income (e.g. 2-most recent pay stubs, profit & loss statements, social security, unemployment, etc.)
    • 2-months most recent bank and investment statements (e.g. checking, savings, IRA, 401K, money market, etc.)
    • Current year tax returns
    Important: We recognize that all customers have unique financial situations, and options are reviewed on a case-by-case basis. The more information you collect before you call, the quicker we can determine your eligibility for assistance and the best available solution for you.
  • Active Duty Military?

  • Pulte Mortgage is committed to supporting our customers in the military and encourages our military customers to contact us if they need assistance with their mortgage.
    • If you or an eligible family member are in the military, you may qualify for certain rights and protections under the Servicemembers Civil Relief Act (SCRA), including a reduction in the interest rate on your mortgage for the duration of your active duty plus a period of time thereafter, as well as protection from foreclosure for the duration of your active duty plus a period of time thereafter.