Site Info & FAQs

In order to better support you, we’ve provided a list of our most frequently asked questions when it comes to our website and site features.

Website Registration:

I'm having trouble activating my registration. What should I do?

After completing the registration form and pressing the "Register" button, you should receive an email that is sent to the email (User ID) that you registered with. The contents of the email contain a link. Once you select the link, your account is activated and you will be directed to the login page where you can enter your User ID and Password.

If you do not see an email from Pulte Mortgage in your Inbox, look in your Junk/Bulk/Spam folder for the email. If you are not able to locate the email from Pulte Mortgage, please contact our support for assistance in activating your registration. Call: 1-866-236-8165 (Monday through Friday 7:00am - 6:00pm MT). Or email us at: mortgagewebsupport@pulte.com

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Trouble Logging In/Accessing Site

I'm not able to log into the Pulte Mortgage website. What should I do?

If you are having difficulty logging into our website, please review the following tips which may help:

  • Your User ID will be the same as the E-mail you provided at registration
  • Passwords are case-sensitive. Is your "Caps Lock" on now? When you created your Password did you use any upper or lower case letters?
  • Your Password will be between 8 to 32 characters in length
  • Your Password contains at least one number and one letter
  • If you attempt to login unsuccessfully after so many attempts, for security reasons, the system will require you to contact support for assistance.

If the information above still does not help, you can reset your Password by pressing the link from the Login Help page to reset your password. You can also contact our support for assistance. Call: 1-866-236-8165 (Monday through Friday 7:00am - 6:00pm MT). Or email us at: mortgagewebsupport@pulte.com

I forgot my User ID and/or my Password. What can I do?

If you have trouble remembering your password, you will be allowed to reset it. In order to reset your password, you will be required to provide the answer to your Security Question then a new password will be sent to your E-mail. This protects your security in two ways: 1) Ensures your identity using the Security Question and 2) Requires you to access your protected E-mail account to retrieve your new password. To further protect your security, you will be required to update your password immediately when you log in with the temporary value. If you do not receive the password reset email from Pulte Mortgage, your email service provider or email filter may be blocking or routing the email messages to your Junk/Bulk/Spam folder. If you are not able to locate the email from Pulte Mortgage, please contact our support for assistance.
Call: 1-866-236-8165 (Monday through Friday 7:00am - 6:00pm MT).

Or email us at: mortgagewebsupport@pulte.com

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Online Loan Requests:

I submitted my loan information but no longer see it on the website. What happened?

Once you submit your loan information, you are no longer able to make changes or access it. Your loan information has been sent to your new Pulte Mortgage team who will be contacting you shortly. If you need to make changes, you can provide this information to your Pulte Mortgage Loan Consultant during your scheduled or soon-to-be scheduled appointment.

I forgot to print my loan information before I submitted it. How can I get a copy of it?

If you forget to print your loan information, you can ask your Loan Consultant to provide you with a copy of it during your scheduled or soon-to-be scheduled appointment.

I submitted my loan information online, what's next?

Once you submit your loan information, your Pulte Mortgage team will be immediately notified and will contact you within one business day to schedule an appointment for you to discuss your financing needs with a Loan Consultant.

If you have any questions, feel free to contact our support for assistance. Call: 1-866-236-8165 (Monday through Friday 7:00am - 6:00pm MT).
Or email us at: mortgagewebsupport@pulte.com

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Uploading Documents:

Is it secure?

Yes. At Pulte Mortgage, we take your privacy and security seriously. In fact, we have a dedicated security team whose sole responsibility is to safeguard sensitive customer and corporate information. Our rigorous and thorough procedures result in a safer mortgage transaction for you - so you can enjoy greater peace-of-mind and confidence in your home buying experience.

How many files can I upload at one time?

You can upload 20 documents at one time. If you need to upload more documents, just repeat the process and upload another group of files. The maximum file size per document to upload is 10 megabytes. We limit the file size to ensure you can successfully update the file quickly.

What file formats are allowed?

You can upload files with an extension of .bmp, .gif, .jpg, .jpeg, .pdf, .png, .tif, and .tiff can be uploaded. If you have other file types, you can convert them to one of these file types or you can email the file to your Loan Processor.

What happens to the documents I upload? Where do they go?

After your documents are safely uploaded to Pulte Mortgage, your Loan Processor will review the files and prepare your loan file submission to underwriting. Your Loan Processor will contact you if they have any questions or need additional information from you.

What should I do if I receive an error when trying to upload a document?

If you receive a doc upload error, there may be an issue with the file. First try to upload the document that received the error again. If you still receive an error for that document, try to convert (save as) that file to a different file format. For example, if you were uploading a document that is a .tif file format, reopen the document, select 'Save As' and choose a different file format type such as .pdf or .png, etc. Once you save your document into a different file format, try to re-upload that document again. You are also welcome to contact our support (1-866-236-8165 Monday through Friday 7:00am - 6:00pm MT) for assistance at any time.

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Emails:

I'm not receiving emails from Pulte Mortgage. What should I do?

Your email service provider or email filter may be blocking or routing Pulte Mortgage email messages (e.g. Registration activation emails, Password reset emails, Submission confirmation emails, etc) to your Junk/Bulk/Spam folder.

If you were expecting an email from us and do not see one in your "inbox", look in your Junk/Bulk/Spam folder for the email. It may have been placed in that folder. If this occurred, you may be able to prevent this from happening again by updating your email filter to allow emails from Pulte Mortgage.

If you do not see our email in your Inbox or Junk/Bulk/Spam folder, please contact our support for assistance. Call: 1-866-236-8165 (Monday through Friday 7:00am - 6:00pm MT). Or email us at: mortgagewebsupport@pulte.com

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Browser Recommendations & Settings

For the best online experience, we recommend the following browser and settings:

JavaScript - To enhance your experience, our site is intended to work with JavaScript. If you do not have JavaScript enabled, your viewing experience will be limited.

Viewing Documents - Online mortgage documents will be presented as PDF (portable document format) and will require a PDF viewer such as Adobe Acrobat Reader. Install Adobe Reader.

Uploading Documents - We recommend installing Adobe Flash to allow easier and faster upload.
You can upload documents without Flash, it just might take a little longer. Install Adobe Flash.

Screen Resolution - Our site is optimized for viewing in a screen resolution of 1024 pixels wide by 768 pixels high.

I keep JavaScript turned off on my machine; can I still use the site?

JavaScript will need to be enabled in order to use our site successfully. We use JavaScript to provide you with a more pleasant, efficient, and accurate user experience. Without enabling JavaScript, our site will not function correctly.

I keep cookies turned off on my machine - can I still use the site?

Cookies will need to be enabled in order to use our site successfully. We use cookies in order to consistently and securely identify you during your session. The cookie is cleared after your session expires automatically, as well as allowing you to "Sign Out' to remove the cookie yourself.

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Support Contact Information:

If I have questions "after hours", what do I do?

If you have a question for us during "after hours' (we have live service Monday through Friday 7:00am - 6:00pm MT), you may call our support number and leave a voice message (1-866-236-8165) or email us at: mortgagewebsupport@pulte.com. We will return your call/email immediately upon receipt.

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