Need Help? Contact Us

You can reach us 5 days a week:

  • M-F 7:00am - 6:00pm &

Phone: 866-236-8165

Email: mortgagewebsupport@pulte.com

Site Info & FAQs

In order to better support you, we’ve provided a list of our most frequently asked questions when it comes to our website and site features.



Website Registration:

I'm having trouble activating my registration. What should I do?

After completing the registration form and pressing the "Register" button, you should receive an email that is sent to the email (User ID) that you registered with. The contents of the email contain a link. Once you select the link, your account is activated and you will be directed to the login page where you can enter your User ID and Password.

If you do not see an email from Pulte Mortgage in your Inbox, look in your Junk/Bulk/Spam folder for the email. If you are not able to locate the email from Pulte Mortgage, please contact our support for assistance in activating your registration.
Call: 1-866-236-8165 (Monday through Friday 7:00am - 6:00pm MT).
Or email us at: mortgagewebsupport@pulte.com

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Trouble Logging In/Accessing Site

I'm not able to log into the Pulte Mortgage website. What should I do?

If you are having difficulty logging into our website, please review the following tips which may help:

  • Your User ID will be the same as the E-mail you provided at registration
  • Passwords are case-sensitive. Is your "Caps Lock" on now? When you created your Password did you use any upper or lower case letters?
  • Your Password will be between 8 to 32 characters in length
  • Your Password contains at least one number and one letter
  • If you attempt to login unsuccessfully after so many attempts, for security reasons, the system will require you to contact support for assistance.

If the information above still does not help, you can reset your Password by pressing the link from the Login Help page to reset your password. You can also contact our support for assistance.
Call: 1-866-236-8165 (Monday through Friday 7:00am - 6:00pm MT).
Or email us at: mortgagewebsupport@pulte.com

I forgot my User ID and/or my Password. What can I do?

If you have trouble remembering your password, you will be allowed to reset it. In order to reset your password, you will be required to provide the answer to your Security Question then a new password will be sent to your E-mail. This protects your security in two ways: 1) Ensures your identity using the Security Question and 2) Requires you to access your protected E-mail account to retrieve your new password. To further protect your security, you will be required to update your password immediately when you log in with the temporary value. If you do not receive the password reset email from Pulte Mortgage, your email service provider or email filter may be blocking or routing the email messages to your Junk/Bulk/Spam folder. If you are not able to locate the email from Pulte Mortgage, please contact our support for assistance.
Call: 1-866-236-8165 (Monday through Friday 7:00am - 6:00pm MT).
Or email us at: mortgagewebsupport@pulte.com

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Online Loan Requests:

I submitted my loan information but no longer see it on the website. What happened?

Once you submit your loan information, you are no longer able to make changes or access it. Your loan information has been sent to your new Pulte Mortgage team who will be contacting you shortly. If you need to make changes, you can provide this information to your Pulte Mortgage Loan Consultant during your scheduled or soon-to-be scheduled appointment.

I forgot to print my loan information before I submitted it. How can I get a copy of it?

If you forget to print your loan information, you can ask your Loan Consultant to provide you with a copy of it during your scheduled or soon-to-be scheduled appointment.

I submitted my loan information online, what's next?

Once you submit your loan information, your Pulte Mortgage team will be immediately notified and will contact you within one business day to schedule an appointment to complete the application process. If you have any questions, feel free to contact our support for assistance.
Call: 1-866-236-8165 (Monday through Friday 7:00am - 6:00pm MT).
Or email us at: mortgagewebsupport@pulte.com

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Reviewing / Signing Electronic Documents:

Loan documents were just posted for me to review and/or sign. How does this work?

Mortgage documents may be sent to you for review and signature in two ways:

  • Through the Pulte Mortgage secure website (www.pultemortgage.com) - Disclosure packages or Draft Settlement documents would be posted, or
  • Through Secure Email Portal (other miscellaneous documentation).

For electronic Disclosure documents posted to the secure Pulte Mortgage website, you can expect to experience the following:

  1. Once Disclosure documents are posted to this website, an email notification will be sent to the borrowers at the email address either provided within your loan information or to your Pulte Mortgage team
  2. The email will include a link that takes you to the Pulte Mortgage website
  3. Once you login, a message with a link will be displayed in the Message Center that will take you to the posted document

    For multiple borrowers, each borrower will have their own personal document package and message link. For borrowers with a shared email address, you will see two message links, one for each borrower.
  4. Clicking on the link will take you to a user authentication page requiring each borrower to answer their individual authentication questions.

    • TIP 1: Three authentication answers would have been provided within your loan information or to your Pulte Mortgage team
    • TIP 2: authentication answers are case sensitive
    • TIP 3: This step is required in order to prove each borrower is who they say they are prior to reviewing/signing their mortgage documentation
  5. Once authenticated, you will be presented with a consent and accessibility page

    If you do not consent or determine your system does not have the technical requirements
    to review/sign documents, a paper copy will be mailed to each borrower.
  6. Upon consent, your posted mortgage documentation will be displayed along with instructions on how to view, sign and populate your documents.

  7. Your Disclosure documents will be divided into three categories:
    • Reference – optional review of documents
    • Review Only – required review of documents specific to your loan. Once you click and review the document the icon to the left will show a small green checkmark
    • Review & Sign – required review and signature (or initial) of documents specific to your loan. These documents may also have required input fields for you to populate (checkboxes, etc). Once you sign a document the icon to the left will show a small green checkmark
  8. After all required documents have been reviewed and signed, you can select the Proceed to Completion button
    • TIP 1: Check the left column icons to ensure all Review Only and Review/Sign have green checkmarks.
    • TIP 2: You can also check the top left of the page to see if there are any other documents left that you might have missed
    • TIP 3: If you don’t see the “Proceed to Completion” button then you must be missing a document

      (Example above - Signatures are still missing, Proceed to Completion button is missing)


      (Example above – All docs have been signed/reviewed, Proceed to Completion button is present)
  9. Submit signed documents

    • TIP 1: If there are multiple borrowers on your loan, ALL borrowers must complete the review/signing of their disclosure documents in order to complete the process
    • TIP 2: If all parties do not complete the review/signing process within the specified time, they will be removed from the site and a paper copy mailed to each borrower

I’m having trouble accessing my electronic documents.

If you are having trouble with your authentication answers, please note these are case sensitive and specific to each borrower. If you forget your answers, you can have them emailed to you by clicking on the link provided on the page. Or you can contact our support for assistance.
Call: 1-866-236-8165 (Monday through Friday 7:00am - 6:00pm MT).
Or email us at: mortgagewebsupport@pulte.com

If you aren’t able to complete the “accessibility demo”, please ensure your system meets the technical requirements, you will need Adobe Acrobat Reader installed on your computer (it’s a free plugin).
For support assistance, please call 1-866-236-8165 (Monday through Friday 7:00am - 6:00pm MT)
or email us at: mortgagewebsupport@pulte.com

What’s the difference between “View” and “Signing” of disclosure documents?

Your Disclosure documents will be divided into three categories:

  • Reference – optional review of documents
  • Review Only – required review of documents specific to your loan. Once you click and review the document the icon to the left will show a small green checkmark
  • Review & Sign – required review and signature (or initial) of documents specific to your loan. These documents may also have required input fields for you to populate (checkboxes, etc). Once you sign a document the icon to the left will show a small green checkmark

How do I know if I've viewed/signed all required documents online?

After all required documents have been reviewed and signed, you should be able to select the Proceed to Completion button
which will take you to a final page to confirm your submission of signed documents.

Here are some tips to help you check for the following indicators:

  • TIP 1: Check the left column icons to ensure all Review Only and Review/Sign have green checkmarks.
  • TIP 2: You can also check the top left of the page to see if there are any other documents left that you might have missed
  • TIP 2: If you don’t see the “Proceed to Completion” button then you must be missing a document

    (Example above - Signatures are still missing, Proceed to Completion button is missing)



    (Example above – All docs have been signed/reviewed, Proceed to Completion button is present)

NOTE: If there are multiple borrowers on your loan, ALL borrowers must complete the review and signing
of their disclosure documents, within the specified timeline, in order to complete the signing process.
This means, both borrowers must review all documents in the “Review Only” section and must sign all documents in the “Review & Sign” section.

What happens if one borrower signs but the other borrower does not?

If there are multiple borrowers on your loan, ALL borrowers must complete the review and signing of their disclosure documents, within the specified timeline, in order to complete the signing process.
If all borrowers do not complete the review/signing in time, the Disclosure package will be removed from the website then mailed directly to both borrowers for manual review/signature and return.

What happens to my electronic documents if they are not viewed or signed within the specified time period?

If one or more borrowers do not complete the review/signing in time, the Disclosure package will be removed from the website then mailed (this may take 1-3 weeks) directly to each borrower for manual review/signature and return.

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Uploading Documents:

Is it secure?

Yes. At Pulte Mortgage, we take your privacy and security seriously. In fact, we have a dedicated security team whose sole responsibility is to safeguard sensitive customer and corporate information. Our rigorous and thorough procedures result in a safer mortgage transaction for you - so you can enjoy greater peace-of-mind and confidence in your home buying experience.

How many files can I upload at one time?

You can upload 6 documents at one time. If you need to upload more documents, just repeat the process and upload another group of files. The maximum file size to upload is 6 megabyte. We limit the file size to ensure you can successfully update the file quickly.

What file formats are allowed?

You can upload files with an extension of .bmp, .gif, .jpg, .jpeg, .pdf, .png, .tif, and .tiff can be uploaded. If you have other file types, you can convert them to one of these file types or you can email the file to your Loan Processor.

What happens to the documents I upload? Where do they go?

After your documents are safely uploaded to Pulte Mortgage, your Loan Processor will review the files and prepare your loan file submission to underwriting. Your Loan Processor will contact you if they have any questions or need additional information from you.

What should I do if I receive an error when trying to upload a document?

If you receive a doc upload error, there may be an issue with the file. First try to upload the document that received the error again. If you still receive an error for that document, try to convert (save as) that file to a different file format. For example, if you were uploading a document that is a .tif file format, reopen the document, select 'Save As' and choose a different file format type such as .pdf or .png, etc. Once you save your document into a different file format, try to re-upload that document again. You are also welcome to contact our support (1-866-236-8165 Monday through Friday 7:00am - 6:00pm MT) for assistance at any time.

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Emails:

I'm not receiving emails from Pulte Mortgage. What should I do?

Your email service provider or email filter may be blocking or routing Pulte Mortgage email messages (e.g. Registration activation emails, Password reset emails, Submission confirmation emails, etc) to your Junk/Bulk/Spam folder.

If you were expecting an email from us and do not see one in your "inbox", look in your Junk/Bulk/Spam folder for the email. It may have been placed in that folder. If this occurred, you may be able to prevent this from happening again by updating your email filter to allow emails from Pulte Mortgage.

If you do not see our email in your Inbox or Junk/Bulk/Spam folder, please contact our support for assistance.
Call: 1-866-236-8165 (Monday through Friday 7:00am - 6:00pm MT).
Or email us at: mortgagewebsupport@pulte.com

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Browser Recommendations & Settings

For the best online experience, we recommend the following browser and settings:

Browsers:

JavaScript - To enhance your experience, our site is intended to work with JavaScript. If you do not have JavaScript enabled, your viewing experience will be limited.

Viewing Documents - Online mortgage documents will be presented as PDF (portable document format) and will require a PDF viewer such as Adobe Acrobat Reader. Install Adobe Reader.

Uploading Documents - We recommend installing Adobe Flash to allow easier and faster upload.
You can upload documents without Flash, it just might take a little longer. Install Adobe Flash.

Screen Resolution - Our site is optimized for viewing in a screen resolution of 1024 pixels wide by 768 pixels high.

I keep JavaScript turned off on my machine; can I still use the site?

JavaScript will need to be enabled in order to use our site successfully. We use JavaScript to provide you with a more pleasant, efficient, and accurate user experience. Without enabling JavaScript, our site will not function correctly.

I keep cookies turned off on my machine - can I still use the site?

Cookies will need to be enabled in order to use our site successfully. We use cookies in order to consistently and securely identify you during your session. The cookie is cleared after your session expires automatically, as well as allowing you to "Sign Out' to remove the cookie yourself.

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Support Contact Information:

If I have questions "after hours", what do I do?

If you have a question for us during "after hours' (we have live service Monday through Friday 7:00am - 6:00pm MT), you may call our support number and leave a voice message (1-866-236-8165)
or email us at: mortgagewebsupport@pulte.com. We will return your call/email immediately upon receipt.

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